French Tech Support Pro for Drones & Imaging (Lisbon)

Cross Border Talents; Cascais; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, seeks a French-speaking technical support specialist to assist users with multilingual queries and deliver high-quality care across channels. You will resolve software and hardware questions and guide customers to effective solutions.

The role requires English proficiency, strong communication, and the ability to manage emotions while maintaining user satisfaction. You will work a 40-hour week on rotational shifts at the TP Tejo office.

Formación

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving, and emotional management skills focused on user satisfaction.
• Good IT and technical aptitude to handle software and hardware inquiries.

Responsabilidades

• Multi-Channel Technical Support: provide technical support via phone, online, and email.
• Solutions & Training: deliver professional technical solutions and conduct knowledge transfer.
• Customer Care & Complaint Handling: handle complaints, manage emotions, and improve satisfaction.
• Feedback & Optimization: collect user feedback to optimize products and processes.
• Team Collaboration: work closely with team members to achieve goals.

Conocimientos

French fluency

English proficiency

Strong communication

Problem solving

Emotional management

IT aptitude

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, seeks a French-speaking technical support specialist to assist users with multilingual queries and deliver high-quality care across channels. You will resolve software and hardware questions and guide customers to effective solutions.

The role requires English proficiency, strong communication, and the ability to manage emotions while maintaining user satisfaction. You will work a 40-hour week on rotational shifts at the TP Tejo office.