French Support Specialist – Hybrid Braga

Velenosi&Meredith; Guimarães; Híbrido; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Meal allowance

Welcome bonus

Hybrid work model

Resumo da oferta

Velenosi&Meredith seeks a French Customer Support Advisor to join the Braga, Portugal team in a hybrid role. You will handle inbound calls, assist with account creation and balance queries, and clearly explain features to users.

The ideal candidate has native-level French and resides within 50 km of Braga. EU citizens or Portuguese residents with work authorization are eligible; visa sponsorship and relocation are not provided.

Qualificações

• C2/native-level French is mandatory.
• Candidates must reside in Portugal within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency/work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Responsabilidades

• Assist customers with questions about the application's features, functionality and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic and customer-focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Conhecimentos

French (native)

Customer service

Excellent communication

Descrição da oferta de emprego

Velenosi&Meredith seeks a French Customer Support Advisor to join the Braga, Portugal team in a hybrid role. You will handle inbound calls, assist with account creation and balance queries, and clearly explain features to users.

The ideal candidate has native-level French and resides within 50 km of Braga. EU citizens or Portuguese residents with work authorization are eligible; visa sponsorship and relocation are not provided.