French Customer Support Specialist — Hybrid Braga

Velenosi&Meredith; Vila Verde; Hybride; EUR 15 000 - 17 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Medical insurance

Welcome bonus

14 salaries per year

Résumé du poste

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal, working in a hybrid model with rotations from 07:00 to 18:00, Monday to Friday. The role focuses on assisting users with features, account management, and inquiries through inbound calls, delivering empathetic, clear support.

Candidates must reside in Portugal within 50 km of Braga, speak native-level French, and have or be eligible for EU residency.

Qualifications

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Responsabilités

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer‑focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Connaissances

French (C2/native)

Customer service

Communication skills

Multitasking

Description du poste

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal, working in a hybrid model with rotations from 07:00 to 18:00, Monday to Friday. The role focuses on assisting users with features, account management, and inquiries through inbound calls, delivering empathetic, clear support.

Candidates must reside in Portugal within 50 km of Braga, speak native-level French, and have or be eligible for EU residency.