French Customer Support Advisor — Hybrid (Braga)

Velenosi&Meredith; Braga; Hybrid; EUR 18,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Medical insurance

Base salary paid over 14 months

Job summary

Velenosi&Meredith in Braga, Portugal is hiring a French Customer Support Advisor. The role operates in a hybrid model with shifts on weekdays and a two-week rotating schedule, serving customers primarily via inbound calls.

You will assist with application features, account creation and management, and balance inquiries while delivering empathetic, high-quality support. Ideal candidates are native-level French speakers residing near Braga, with strong communication skills and a customer-focused

Qualifications

• C2/native-level French is mandatory.
• Candidates must reside in Portugal within 50 km of Braga office.
• EU citizens or Portuguese residency/work authorization required.
• No visa sponsorship or relocation provided.
• Experience in contact centre or customer service is a plus.

Responsibilities

• Assist customers with questions about the application's features and user experience.
• Provide customer support primarily via inbound calls.
• Support account creation, management, and balance inquiries.
• Explain the application's features and services clearly.
• Troubleshoot issues and escalate complex cases when needed.
• Deliver professional, empathetic, customer-focused support.
• Maintain accurate records of customer interactions per procedures and quality standards.

Skills

French language

Active listening

Verbal communication

Written communication

Customer focus

Team player

Resilience

Job description

Velenosi&Meredith in Braga, Portugal is hiring a French Customer Support Advisor. The role operates in a hybrid model with shifts on weekdays and a two-week rotating schedule, serving customers primarily via inbound calls.

You will assist with application features, account creation and management, and balance inquiries while delivering empathetic, high-quality support. Ideal candidates are native-level French speakers residing near Braga, with strong communication skills and a customer-focused