French-Speaking Support Agent - Braga (Hybrid)

Cross Border Talents; Braga; Hybrid; EUR 12,000 - 16,000; Full time

Job summary

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Agent to assist users of an app-based employee benefits solution. You will primarily handle inbound calls, help with account setup, login issues and balance management, and educate customers on service features.

The role requires native or fluent French, strong communication skills, and the ability to guide users through basic application issues.

Qualifications

• Native or fluent level in French.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot basic application issues and guide users clearly.

Responsibilities

• Assist customers with inquiries regarding application features and usage, primarily through inbound calls.
• Provide assistance with account creation, login issues, and balance management.
• Educate customers on all available service features and benefit program details.
• Maintain high customer satisfaction through timely and helpful communication.

Skills

French

Customer oriented

Communication

Job description

Job Description

We are looking for a French-speaking Customer Support Agent to join our team in Braga, Portugal.

In this role, you will support users of an innovative app-based employee benefits solution (covering meal, mobility, and gift vouchers). Your main focus will be assisting customers with application features, account management, and service inquiries.

Key Responsibilities

• Assist customers with inquiries regarding application features and usage, primarily through inbound calls.
• Provide assistance with account creation, login issues, and balance management.
• Educate customers on all available service features and benefit program details.
• Maintain high customer satisfaction through timely and helpful communication.

Requirements

• Language: Native or fluent level in French.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot basic application issues and guide users clearly.

Job Details

• Location: Braga, Portugal (Hybrid model).
• Contract Type: 6-month contract.
• Working Hours: Rotational shifts between 07:00 AM – 06:00 PM (Monday to Friday, Weekends off).
• Equipment: Work equipment provided (Shipped to your address or collected at the office depending on location).