French-Speaking Support Agent - Braga (Hybrid)

Cross Border Talents; Braga; Híbrido; EUR 12 000 - 16 000; Tempo integral

Resumo da oferta

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Agent to assist users of an app-based employee benefits solution. You will primarily handle inbound calls, help with account setup, login issues and balance management, and educate customers on service features.

The role requires native or fluent French, strong communication skills, and the ability to guide users through basic application issues.

Qualificações

• Native or fluent level in French.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot basic application issues and guide users clearly.

Responsabilidades

• Assist customers with inquiries regarding application features and usage, primarily through inbound calls.
• Provide assistance with account creation, login issues, and balance management.
• Educate customers on all available service features and benefit program details.
• Maintain high customer satisfaction through timely and helpful communication.

Conhecimentos

French

Customer oriented

Communication

Descrição da oferta de emprego

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Agent to assist users of an app-based employee benefits solution. You will primarily handle inbound calls, help with account setup, login issues and balance management, and educate customers on service features.

The role requires native or fluent French, strong communication skills, and the ability to guide users through basic application issues.