French Customer Support Advisor — Hybrid (Braga)

Velenosi&Meredith; Barcelos; Hybrid; EUR 18,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Meal allowance

Welcome bonus

Dental or other company perks

Job summary

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal. This hybrid role covers inbound customer support, account management, and feature inquiries, with a base salary and bonus structure outlined below.

The position requires native-level French and residence in Portugal within 50 km of Braga, with EU eligibility. Excellent communication and a customer-focused mindset are essential for success in this role.

Qualifications

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer-focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Job description

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal. This hybrid role covers inbound customer support, account management, and feature inquiries, with a base salary and bonus structure outlined below.

The position requires native-level French and residence in Portugal within 50 km of Braga, with EU eligibility. Excellent communication and a customer-focused mindset are essential for success in this role.