French-Speaking Support Specialist (Hybrid, Braga)

Cross Border Talents; Braga; Híbrido; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Equipment provided

Resumo da oferta

Cross Border Talents in Braga, Portugal, seeks a native French-speaking Customer Support Specialist to assist users of an employee benefits app. You will handle inquiries, guide users through account creation, and provide phone-based support within a hybrid work setup.

The role emphasizes strong communication and a customer-centric approach, with shifts on weekdays from 07:00 to 18:00 and a 6-month contract. Equipment is provided as needed.

Qualificações

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsabilidades

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Conhecimentos

French fluency

Customer service

Descrição da oferta de emprego

Cross Border Talents in Braga, Portugal, seeks a native French-speaking Customer Support Specialist to assist users of an employee benefits app. You will handle inquiries, guide users through account creation, and provide phone-based support within a hybrid work setup.

The role emphasizes strong communication and a customer-centric approach, with shifts on weekdays from 07:00 to 18:00 and a 6-month contract. Equipment is provided as needed.