Braga French-Speaking Customer Support Specialist (Hybrid)

Cross Border Talents; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Job summary

Cross Border Talents in Braga, Portugal is hiring a Customer Support Representative to join a growing French team. The role offers a hybrid work model with Monday to Friday shifts from 07:00 to 18:00 (rotational).

You will handle inquiries via phone, chat and email, ensure calm, clear communication, and follow up on open cases. Requires fluent French and right to work in Portugal; welcome bonus of €2,000 paid over 12 months is included, plus a monthly salary of €930.

Qualifications

• Fluent French required for customer support.
• Right to work in Portugal without sponsorship.
• Ability to stay organized while handling multiple cases.
• Comfortable in a fast-moving, customer-facing role.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.

Skills

Fluent French

Customer service

Organized multitasking

Job description

Cross Border Talents in Braga, Portugal is hiring a Customer Support Representative to join a growing French team. The role offers a hybrid work model with Monday to Friday shifts from 07:00 to 18:00 (rotational).

You will handle inquiries via phone, chat and email, ensure calm, clear communication, and follow up on open cases. Requires fluent French and right to work in Portugal; welcome bonus of €2,000 paid over 12 months is included, plus a monthly salary of €930.