French-Speaking Customer Support Specialist (Hybrid)

Cross Border Talents; Porto; Híbrido; EUR 17.000 - 21.000; Tempo integral

Benefícios oferecidos por esta vaga

Equipment provided

Resumo da vaga

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Specialist to join a dynamic team. You will assist users with an innovative employee benefits application, supporting features like meal allowances, mobility programs, and reward vouchers.

The role involves phone-based support, guiding users through account creation and balance management, and keeping customers informed about new features and platform updates.

Qualificações

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsabilidades

• Assist customers with inquiries about app features and functionality.
• Provide phone-based support for incoming user inquiries.
• Guide users through account creation, setup and balance management.
• Inform customers about available service features and platform updates.

Conhecimentos

French fluency

Communication skills

Customer focus

Descrição da vaga

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Specialist to join a dynamic team. You will assist users with an innovative employee benefits application, supporting features like meal allowances, mobility programs, and reward vouchers.

The role involves phone-based support, guiding users through account creation and balance management, and keeping customers informed about new features and platform updates.