French Customer Support Specialist - Braga (Hybrid)

Velenosi&Meredith; Póvoa de Lanhoso; Híbrido; EUR 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Meal allowance

Welcome bonus

Descripción de la vacante

Velenosi&Meredith is seeking a French Customer Support Advisor to join our Braga team. The role focuses on inbound inquiries, assisting users with features and account-related questions, and delivering empathetic service. You will work a hybrid schedule, Monday–Friday with shifts between 07:00–18:00, and must live within 50 km of Braga.

Fluency in French is mandatory and residency in Portugal is required. This position offers a base salary of €930 gross per month paid across 14 salaries, plus a

Formación

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of Braga.
• EU citizenship or valid Portuguese residency/work authorization required.
• No visa sponsorship or relocation support provided.
• Experience in contact centre or customer service is an advantage.

Responsabilidades

• Assist customers with questions about the application's features and user experience.
• Provide customer support primarily via inbound calls.
• Support account creation, management, and balance inquiries.
• Explain the application's features and services clearly.
• Troubleshoot issues and escalate complex cases when needed.
• Deliver professional, empathetic, customer-focused support.
• Maintain accurate records of interactions per procedures and quality standards.

Conocimientos

French fluency

Active listening

Verbal communication

Written communication

Complex info simplification

Multitasking

Resilience

Adaptability

Customer-focused

Team collaboration

Descripción del empleo

Velenosi&Meredith is seeking a French Customer Support Advisor to join our Braga team. The role focuses on inbound inquiries, assisting users with features and account-related questions, and delivering empathetic service. You will work a hybrid schedule, Monday–Friday with shifts between 07:00–18:00, and must live within 50 km of Braga.

Fluency in French is mandatory and residency in Portugal is required. This position offers a base salary of €930 gross per month paid across 14 salaries, plus a