French-Speaking Technical Support Specialist — Remote

Cross Border Talents; Lisboa; Remote; Full time

Benefits offered by this job

Competitive salary package

Private health insurance

Meal allowance

Paid training

Career growth opportunities

Job summary

A leading customer support organization is seeking a Technical Customer Service Representative fluent in French. In this fully remote role, you will handle technical inquiries, support customers, and collaborate with internal teams for quality improvement. Basic SQL knowledge is required, along with excellent problem-solving skills. This position offers a competitive salary, private health insurance, and meal allowance, while only requiring one office visit to Porto every three months.

Qualifications

• Fluent / Native level in French (C1–C2).
• Basic knowledge of SQL for data checks and troubleshooting.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide technical support to French-speaking customers via multiple channels.
• Handle inquiries involving technical and data-related issues.
• Collaborate with internal teams to enhance service quality.
• Document cases accurately and meet KPIs.

Skills

Fluent / Native French (C1–C2)

Basic SQL knowledge

Problem-solving skills

Attention to detail

Fluent English (B1–B2)

Job description

A leading customer support organization is seeking a Technical Customer Service Representative fluent in French. In this fully remote role, you will handle technical inquiries, support customers, and collaborate with internal teams for quality improvement. Basic SQL knowledge is required, along with excellent problem-solving skills. This position offers a competitive salary, private health insurance, and meal allowance, while only requiring one office visit to Porto every three months.