French-Speaking Technical Support Specialist — Remote

Cross Border Talents; Aveiro; Remote; Full time

Benefits offered by this job

Competitive salary package

Private health insurance

Meal allowance

Paid training

Career growth opportunities

Job summary

A global talent solutions provider is seeking a Technical Customer Service Representative fluent in French to offer technical support remotely from Portugal. You’ll handle technical inquiries, provide analysis, and assist customers with precision. This role includes only one office visit in Porto every three months. Candidates should possess basic SQL knowledge and are encouraged to apply if they meet the language requirements. Competitive salary and private health insurance are included.

Qualifications

• Fluent in French (C1-C2) and B1-B2 level in English.
• Basic knowledge of SQL for data checks and troubleshooting.
• Experience in customer service or technical support preferred but not required.

Responsibilities

• Support French-speaking customers via phone, email, and chat.
• Handle technical inquiries and basic SQL checks.
• Investigate issues and ensure fast resolution.
• Collaborate with teams to improve service quality.
• Document cases accurately and meet quality KPIs.

Skills

French fluency

English proficiency (B1-B2)

Problem-solving skills

Attention to detail

Basic SQL knowledge

Job description

A global talent solutions provider is seeking a Technical Customer Service Representative fluent in French to offer technical support remotely from Portugal. You’ll handle technical inquiries, provide analysis, and assist customers with precision. This role includes only one office visit in Porto every three months. Candidates should possess basic SQL knowledge and are encouraged to apply if they meet the language requirements. Competitive salary and private health insurance are included.