French Speaking Technical Support Representative – Portugal

RDN CONS; Portugal; Hybrid; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Health insurance from day 1

Accommodation during training

Paid training and onboarding

Meal allowance

Holiday and Christmas bonuses

Job summary

RDN CONS is seeking French-speaking candidates with strong MySQL knowledge for an international technical support project in Portugal. This entry-level role welcomes recent graduates and offers initial office-based training in Porto, then a work-from-home arrangement with accommodation support during training.

You will support French-speaking customers and collaborate with English-speaking developers to resolve issues, using MySQL and maintaining high customer service standards.

Qualifications

• Native or fluent French, both written and spoken.
• Fluent English (minimum B2 level).
• Strong MySQL knowledge - mandatory.
• Familiarity with Postman is an advantage.
• High school diploma or equivalent qualification.

Responsibilities

• Provide technical support in French to customers and English to developers via chat and voice channels.
• Troubleshoot and resolve product-related issues using MySQL.
• Investigate customer enquiries and identify effective solutions.
• Collaborate with team members and elevate complex issues to the development team when necessary.
• Act as a bridge between customers and developers, communicating technical information clearly.
• Ensure timely and professional responses to customer enquiries.
• Maintain high standards of customer satisfaction and service quality.

Skills

French fluency

MySQL knowledge

Analytical skills

Problem solving

Education

High school diploma

Tools

Postman

Job description

Opportunity

We are looking for motivated French-speaking candidates with strong MySQL knowledge to join an international technical support project in Portugal. This opportunity is suitable for recent graduates and entry-level applicants who have solid technical skills and want to develop their careers in a multicultural environment.
You will provide technical assistance to French-speaking customers, troubleshoot product-related issues using MySQL and collaborate with English-speaking developers to deliver effective solutions. No previous professional experience is required, but strong MySQL knowledge is essential. The position offers a work-from-home arrangement following initial office-based training in Porto, with accommodation support during training.

Your Responsibilities

• Provide technical support in French to customers and English to developers via chat and voice channels.
• Troubleshoot and resolve product-related issues using MySQL.
• Investigate customer enquiries and identify effective solutions.
• Collaborate with team members and elevate complex issues to the development team when necessary.
• Act as a bridge between customers and developers, communicating technical information clearly.
• Ensure timely and professional responses to customer enquiries.
• Maintain high standards of customer satisfaction and service quality.

Your Qualifications

• Native or fluent French, both written and spoken.
• Fluent English (minimum B2 level).
• Strong MySQL knowledge - mandatory.
• Familiarity with Postman is an advantage.
• High school diploma or equivalent qualification.
• No previous professional experience required, but solid MySQL knowledge is essential.
• Strong analytical and problem-solving skills.
• Genuine interest in technology and providing excellent customer support.
• Ability to attend initial office-based training in Porto.
• Availability for occasional on-site attendance.

What We Offer

• Full-time employment in Portugal.
• Work-from-home arrangement following initial training in Porto.
• Accommodation support during the training period.
• Paid training and structured onboarding.
• Competitive salary package, including meal allowance and holiday and Christmas bonuses.
• Health insurance from the first day.
• Paid annual leave and public holidays.
• Career development opportunities in technical customer support.
• International and multicultural working environment.