French Speaking Technical Support Representative – Portugal

RDN Cons; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Accommodation during training

Paid training

Job summary

RDN Cons is hiring for a full-time French-speaking technical support role in Portugal. You will provide French-language assistance to customers and English to developers, resolving issues with MySQL and guiding users through solutions.

This entry-level position offers training in Porto, followed by a work-from-home arrangement with accommodation support during training and a competitive salary package. No prior professional experience is required, but curiosity and strong technical skills are

Qualifications

• Native or fluent French
• Fluent English (B2)
• Strong MySQL knowledge required
• High school diploma or equivalent
• Strong analytical and problem-solving skills
• Willingness to attend training in Porto

Responsibilities

• Provide technical support in French to customers and English to developers via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Investigate customer enquiries and identify effective solutions
• Collaborate with team members and escalate complex issues to the development team as needed
• Act as a bridge between customers and developers, communicating technical information clearly
• Ensure timely and professional responses to customer enquiries
• Maintain high standards of customer satisfaction and service quality

Skills

French language

MySQL

English (B2)

Problem solving

Analytical thinking

Education

High school diploma or equivalent

Tools

Postman

Job description

OpportunityWe are looking for motivated French-speaking candidates with strong MySQL knowledge to join an international technical support project in Portugal. This opportunity is suitable for recent graduates and entry-level applicants who have solid technical skills and want to develop their careers in a multicultural environment.You will provide technical assistance to French-speaking customers, troubleshoot product-related issues using MySQL and collaborate with English-speaking developers to deliver effective solutions. No previous professional experience is required, but strong MySQL knowledge is essential.The position offers a work-from-home arrangement following initial office-based training in Porto, with accommodation support during training.Your ResponsibilitiesProvide technical support in French to customers and English to developers via chat and voice channels.Troubleshoot and resolve product-related issues using MySQL.Investigate customer enquiries and identify effective solutions.Collaborate with team members and escalate complex issues to the development team when necessary.Act as a bridge between customers and developers, communicating technical information clearly.Ensure timely and professional responses to customer enquiries.Maintain high standards of customer satisfaction and service quality.Your QualificationsNative or fluent French, both written and spoken.Fluent English (minimum B2 level).Strong MySQL knowledge – mandatory.Familiarity with Postman is an advantage.High school diploma or equivalent qualification.No previous professional experience required, but solid MySQL knowledge is essential.Strong analytical and problem-solving skills.Genuine interest in technology and providing excellent customer support.Ability to attend initial office-based training in Porto.Availability for occasional on-site attendance.What We OfferFull-time employment in Portugal.Work-from-home arrangement following initial training in Porto.Accommodation support during the training period.Paid training and structured onboarding.Competitive salary package, including meal allowance and holiday and Christmas bonuses.Health insurance from the first day.Paid annual leave and public holidays.Career development opportunities in technical customer support.International and multicultural working environment.If you speak French fluently, have strong MySQL knowledge and want to develop your career in technical support, we encourage you to apply!