French-speaking Technical Support Representative (MySQL)

Product Pulse; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Remote work

Monthly bonus

Work from home allowance

Training in Porto with accommodation

Job summary

Product Pulse, in partnership with a leading Outsourcing/BPO consultancy, is onboarding a Technical Support Representative for a FinTech platform, fully remote from Portugal. You will provide French and English support, troubleshoot with MySQL, collaborate with developers, and ensure high customer satisfaction for a multilingual user base.

The role offers remote work from anywhere in Portugal, a competitive remuneration package, monthly performance bonus, and a home office allowance, plus

Qualifications

• Native/fluent in French (verbal and written).
• English proficiency at least B2.
• Solid knowledge of MySQL required.
• Experience with Postman considered a plus.
• Willing to work in shift rotation (07:00–19:00) and attend 2 weeks of office-based training in Porto with accommodation provided.

Responsibilities

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Collaborate with team members and escalate complex issues to development when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Skills

French (fluent)

English (B2+)

MySQL

Education

High school diploma or equivalent

Tools

Postman

Job description

We're partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their team in Portugal, fully remote from anywhere.

Your Role

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Collaborate with team members and elevate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
• Strong understanding of MySQL
• Knowledge / familiarity with Postman will be considered as an advantage
• Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM
• High school degree or equivalent (or higher)
• No prior work experience required, but a solid knowledge of MySQL is essential
• Knack for technology and providing outstanding customer support
• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

The Offer

• Fully remote from anywhere in Portugal
• Competitive remuneration package
• Guidance and tools to reach your full potential
• Ability to work remotely, from comfort of your home
• Monthly performace bonus
• Work from Home monthly allowance
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• And many others!