French Speaking Technical Support Representative – Portugal

RDN Cons; Braga; Hybrid; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Accommodation during training

Paid training

Job summary

RDN Cons in Portugal is seeking motivated French-speaking candidates for a technical support role. No prior experience required, but solid MySQL knowledge is essential.

You will assist French-speaking customers and English-speaking developers, primarily from home after initial Porto office-based training, with accommodation support during training. Fluent French and English are required, plus strong analytical and problem-solving skills.

Qualifications

• Strong MySQL knowledge is essential.
• Fluent English (minimum B2).
• Native or fluent French, both written and spoken.

Responsibilities

• Provide technical support in French to customers and English to developers via chat and voice channels.
• Troubleshoot and resolve product-related issues using MySQL.
• Investigate customer inquiries and identify effective solutions.
• Collaborate with team members and escalate complex issues to the development team when necessary.

Skills

MySQL

Analytical skills

Problem-solving

English proficiency

Education

High school diploma

Tools

Postman

Job description

OpportunityWe are looking for motivated French-speaking candidates with strong MySQL knowledge to join an international technical support project in Portugal. This opportunity is suitable for recent graduates and entry-level applicants who have solid technical skills and want to develop their careers in a multicultural environment.You will provide technical assistance to French-speaking customers, troubleshoot product-related issues using MySQL and collaborate with English-speaking developers to deliver effective solutions. No previous professional experience is required, but strong MySQL knowledge is essential.The position offers a work-from-home arrangement following initial office-based training in Porto, with accommodation support during training.Your ResponsibilitiesProvide technical support in French to customers and English to developers via chat and voice channels.Troubleshoot and resolve product-related issues using MySQL.Investigate customer enquiries and identify effective solutions.Collaborate with team members and escalate complex issues to the development team when necessary.Act as a bridge between customers and developers, communicating technical information clearly.Ensure timely and professional responses to customer enquiries.Maintain high standards of customer satisfaction and service quality.Your QualificationsNative or fluent French, both written and spoken.Fluent English (minimum B2 level).Strong MySQL knowledge – mandatory.Familiarity with Postman is an advantage.High school diploma or equivalent qualification.No previous professional experience required, but solid MySQL knowledge is essential.Strong analytical and problem-solving skills.Genuine interest in technology and providing excellent customer support.Ability to attend initial office-based training in Porto.Availability for occasional on-site attendance.What We OfferFull-time employment in Portugal.Work-from-home arrangement following initial training in Porto.Accommodation support during the training period.Paid training and structured onboarding.Competitive salary package, including meal allowance and holiday and Christmas bonuses.Health insurance from the first day.Paid annual leave and public holidays.Career development opportunities in technical customer support.International and multicultural working environment.If you speak French fluently, have strong MySQL knowledge and want to develop your career in technical support, we encourage you to apply!