French Speaking Technical Support Representative – Portugal

RDN Cons; Porto; Teletrabalho; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Holiday and Christmas bonuses

Health insurance from day one

Paid annual leave and public holidays

Career development opportunities

Resumo da oferta

RDN Cons in Portugal is seeking motivated French-speaking candidates for an international technical support project. You will provide technical assistance in French, troubleshoot using MySQL, and collaborate with English-speaking developers from Porto.

This entry-level role offers a full-time contract, remote work after an initial Porto office-based training, accommodation support during training, paid onboarding, meal allowance, health insurance from day one, and holiday bonuses.

Qualificações

• Native or fluent French, both written and spoken.
• Fluent English (minimum B2 level).
• Strong MySQL knowledge – mandatory.
• Familiarity with Postman is an advantage.
• No previous professional experience required, but solid MySQL knowledge is essential.
• Strong analytical and problem-solving skills.
• Genuine interest in technology and providing excellent customer support.
• Ability to attend initial office-based training in Porto.
• Availability for occasional on-site attendance.

Responsabilidades

• Provide technical support in French to customers and English to developers via chat and voice.
• Troubleshoot and resolve product-related issues using MySQL.
• Investigate customer enquiries and identify effective solutions.
• Collaborate with team members and escalate complex issues to the development team when necessary.
• Act as a bridge between customers and developers, communicating technical information clearly.
• Ensure timely and professional responses to customer enquiries.
• Maintain high standards of customer satisfaction and service quality.

Conhecimentos

MySQL

French language

English (B2)

Analytical skills

Problem-solving

Formação académica

High school diploma

Ferramentas

Postman

Descrição da oferta de emprego

OpportunityWe are looking for motivated French-speaking candidates with strong MySQL knowledge to join an international technical support project in Portugal. This opportunity is suitable for recent graduates and entry-level applicants who have solid technical skills and want to develop their careers in a multicultural environment.You will provide technical assistance to French-speaking customers, troubleshoot product-related issues using MySQL and collaborate with English-speaking developers to deliver effective solutions. No previous professional experience is required, but strong MySQL knowledge is essential.The position offers a work-from-home arrangement following initial office-based training in Porto, with accommodation support during training.Your ResponsibilitiesProvide technical support in French to customers and English to developers via chat and voice channels.Troubleshoot and resolve product-related issues using MySQL.Investigate customer enquiries and identify effective solutions.Collaborate with team members and escalate complex issues to the development team when necessary.Act as a bridge between customers and developers, communicating technical information clearly.Ensure timely and professional responses to customer enquiries.Maintain high standards of customer satisfaction and service quality.Your QualificationsNative or fluent French, both written and spoken.Fluent English (minimum B2 level).Strong MySQL knowledge – mandatory.Familiarity with Postman is an advantage.High school diploma or equivalent qualification.No previous professional experience required, but solid MySQL knowledge is essential.Strong analytical and problem-solving skills.Genuine interest in technology and providing excellent customer support.Ability to attend initial office-based training in Porto.Availability for occasional on-site attendance.What We OfferFull-time employment in Portugal.Work-from-home arrangement following initial training in Porto.Accommodation support during the training period.Paid training and structured onboarding.Competitive salary package, including meal allowance and holiday and Christmas bonuses.Health insurance from the first day.Paid annual leave and public holidays.Career development opportunities in technical customer support.International and multicultural working environment.If you speak French fluently, have strong MySQL knowledge and want to develop your career in technical support, we encourage you to apply!