French Speaking FinTech Technical Support Representative

Freedom Recruitment; Porto; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Free accommodation during training

Health insurance

Paid training

Meal allowance

Job summary

Freedom Recruitment is partnering with a premier global BPO to hire a French-speaking Technical Support Representative in Porto. This entry-level role offers on-site training, a 40-hour Monday–Friday week, and a chance to grow into senior technical support or QA paths within a multinational fintech environment.

You’ll use MySQL and English/French to assist customers and developers, with company-provided accommodation during the initial two weeks of in-office training and a comprehensive benefits

Qualifications

• Fluent French (native or near-native) with strong English (B2+).
• Solid MySQL knowledge; Postman experience a bonus.
• Diploma or higher; no prior work experience required.

Responsibilities

• Provide tech support in French (customers) and English (developers) via chat and voice.
• Troubleshoot FinTech product issues using MySQL.
• Bridge users and development teams with clear technical translations.
• Escalate complex edge cases to engineering while owning issues.
• Deliver fast, empathetic solutions to maintain high customer satisfaction.

Skills

French fluency

English proficiency (B2+)

Education

High school diploma or higher

Tools

MySQL

Postman

Job description

Are you fluent in French, passionate about tech, and eager to kickstart an exciting international career in the fast-growing FinTech world? We have partnered with a premier global BPO consultancy to find a French-Speaking Technical Support Representative to join their vibrant team in Porto. In this role, you’ll serve as the vital link between everyday platform users and back-end developers, using your tech-savviness and MySQL skills to solve real-time challenges.

Whether you're a tech-minded graduate or someone looking to break into the FinTech scene, this entry-level opportunity offers the perfect combination of professional growth, hands‑on training, and life in sunny Portugal!

Requirements

• Language Skills: Native or near-native fluency in French (spoken and written), with strong professional command of English (B2 or higher) to communicate effectively with developers and international teams.
• Tech Capabilities: Solid understanding of MySQL is essential. Familiarity with Postman is a huge bonus!
• Shift Availability: Willingness to work flexible 8-hour shifts within a Monday–Friday window (07:00 AM to 07:00 PM).
• Onboarding & Location: Ability to attend a 2-week, office-based training in Porto (with company-provided accommodation support during training!).
• Background: High school diploma or higher. No prior work experience required—just a passion for technology, strong troubleshooting skills, and a commitment to brilliant customer care.

Responsibilities

• Provide top-tier technical support in French (for customers) and English (for back-end developers) via chat and voice channels.
• Troubleshoot and resolve complex FinTech product issues using MySQL.
• Act as a crucial bridge between platform users and development teams, translating technical details clearly and efficiently.
• Escalate complex edge cases to the engineering team while maintaining complete issue ownership.
• Deliver fast, professional, and empathetic solutions to keep customer satisfaction levels sky‑high.

What We Offer

• Prime Location: Full-time position based in the historic, vibrant coastal city of Porto, Portugal.
• Balanced Schedule: Standard 40-hour work week (Monday to Friday only—enjoy all your weekends free!).
• Relocation Support: Free accommodation provided during your initial 2-week in-office training period.
• Competitive Package: Comprehensive salary package including daily meal allowance, statutory holiday pay, and an extra 13th and 14th-month Christmas/summer bonus.
• Health & Peace of Mind: Comprehensive health insurance coverage starting directly from Day 1.
• Paid Onboarding & Growth: Fully paid, structured technical training program with clear pathways into senior technical support, QA, or team leadership.
• Multicultural Vibe: Join a dynamic, international team environment with paid annual leave and holiday compensatory days.