French-Speaking Tech Support (MySQL) – Remote After Training

RDN Cons; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Accommodation during training

Paid training

Job summary

RDN Cons is hiring for a full-time French-speaking technical support role in Portugal. You will provide French-language assistance to customers and English to developers, resolving issues with MySQL and guiding users through solutions.

This entry-level position offers training in Porto, followed by a work-from-home arrangement with accommodation support during training and a competitive salary package. No prior professional experience is required, but curiosity and strong technical skills are

Qualifications

• Native or fluent French
• Fluent English (B2)
• Strong MySQL knowledge required
• High school diploma or equivalent
• Strong analytical and problem-solving skills
• Willingness to attend training in Porto

Responsibilities

• Provide technical support in French to customers and English to developers via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Investigate customer enquiries and identify effective solutions
• Collaborate with team members and escalate complex issues to the development team as needed
• Act as a bridge between customers and developers, communicating technical information clearly
• Ensure timely and professional responses to customer enquiries
• Maintain high standards of customer satisfaction and service quality

Skills

French language

MySQL

English (B2)

Problem solving

Analytical thinking

Education

High school diploma or equivalent

Tools

Postman

Job description

RDN Cons is hiring for a full-time French-speaking technical support role in Portugal. You will provide French-language assistance to customers and English to developers, resolving issues with MySQL and guiding users through solutions.

This entry-level position offers training in Porto, followed by a work-from-home arrangement with accommodation support during training and a competitive salary package. No prior professional experience is required, but curiosity and strong technical skills are