French-Speaking Tech Support (MySQL) — Fully Remote with Bonus

Product Pulse; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Remote work

Monthly bonus

Work from home allowance

Training in Porto with accommodation

Job summary

Product Pulse, in partnership with a leading Outsourcing/BPO consultancy, is onboarding a Technical Support Representative for a FinTech platform, fully remote from Portugal. You will provide French and English support, troubleshoot with MySQL, collaborate with developers, and ensure high customer satisfaction for a multilingual user base.

The role offers remote work from anywhere in Portugal, a competitive remuneration package, monthly performance bonus, and a home office allowance, plus

Qualifications

• Native/fluent in French (verbal and written).
• English proficiency at least B2.
• Solid knowledge of MySQL required.
• Experience with Postman considered a plus.
• Willing to work in shift rotation (07:00–19:00) and attend 2 weeks of office-based training in Porto with accommodation provided.

Responsibilities

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Collaborate with team members and escalate complex issues to development when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Skills

French (fluent)

English (B2+)

MySQL

Education

High school diploma or equivalent

Tools

Postman

Job description

Product Pulse, in partnership with a leading Outsourcing/BPO consultancy, is onboarding a Technical Support Representative for a FinTech platform, fully remote from Portugal. You will provide French and English support, troubleshoot with MySQL, collaborate with developers, and ensure high customer satisfaction for a multilingual user base.

The role offers remote work from anywhere in Portugal, a competitive remuneration package, monthly performance bonus, and a home office allowance, plus