French Technical Support Representative – Relocate from France to Porto

CloserHire; Porto; Híbrido; EUR 10.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance from day one

Meal allowance

Paid training

Descripción de la vacante

CloserHire partners with a leading Outsourcing/BPO consultancy to onboard a Technical Support Representative in Porto, Portugal. You will provide French customer support and English for developers, troubleshooting issues with MySQL, and collaborating with teammates to resolve complex problems.

No prior work experience is required, but strong MySQL knowledge and willingness to relocate are essential. Training in Porto precedes full on-site work, with a meal allowance, health insurance, and a

Formación

• Fluent in French both verbal and written.
• English proficiency at least B2.
• Solid knowledge of MySQL.

Responsabilidades

• Provide technical support in French for customers and English for developers via chat and voice.
• Troubleshoot and resolve product issues using MySQL.
• Collaborate with team members and escalate complex issues to the development team.
• Act as a bridge between customers and developers with clear communication.

Conocimientos

French (native)

English (B2+)

Customer support

Educación

High school degree

Herramientas

MySQL

Postman

Descripción del empleo

Still in France? This role is in Porto, Portugal and the move is paid for. 1050.00 € with accomodation.

Where this job is

To be clear before you read further: the job is in Porto, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• 2 weeks training in Porto (accomodation provided), then full WFH + on site 1 day once per quarter
• Notes: On site 1 day once per quarter
• Project: Pennylane SQL New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1050.00 € with accomodation

On top of the salary

• Private Health Cover
• Meal Allowance
• Paid Training

The role

CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Porto, Portugal.

Day to day that means provide technical support in French (for customers) and English (for developers) via chat and voice channels, troubleshoot and resolve product-related issues using, mySQL Collaborate with team members and elevate complex issues to the development team when necessary, ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction, and act as a bridge between customers and developers, communicating technical details clearly and effectively.

What you need

• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided)
• Knack for technology and providing outstanding customer support
• No prior work experience required, but a solid knowledge of MySQL is essential
• Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM High school degree or equivalent (or higher)
• Strong understanding of MySQL Knowledge / familiarity with Postman will be considered as an advantage
• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)

The rest of the package

You also get full-time on-site position in Porto 40-hour work week with 8-hour days and 1-hour lunch break, paid annual leave and public holidays with compensatory days if working on holidays, competitive salary package including meal allowance, holiday, and Christmas bonus, health insurance from day one, paid training and structured onboarding for the role, career development opportunities in technical customer support, international and multicultural work environment, and full support from CloserHire throughout the recruitment and onboarding process.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

How the move actually works

• A 30-minute call with us, in your own language, to talk through the move honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.