French-Speaking Tech Support Specialist — Complex Issues

Savior Artigos Texteis Lda; Porto; On-site; EUR 40,000 - 60,000; Full time

Job summary

Savior Artigos Texteis Lda in Porto is seeking a French-speaking Technical Support Specialist to join an advanced support team. The role emphasizes deep-dive troubleshooting and clear customer communication in a fast-paced environment.

Candidates must be fluent in French and comfortable with technical English, with strong problem-solving skills. Local Porto residency and Portuguese work papers are required; relocation support is not available.

Qualifications

• Fluent French, both spoken and written for clear customer explanations.
• Comfort reading and writing in English for technical terms and manuals.
• Analytical, structured thinking to break down complex issues.
• Strong familiarity with computers, networks, and web tools.
• Ability to explain technical solutions in simple terms.
• You must live near Porto with local working papers (NIF/NISS).

Responsibilities

• Investigate tricky cases and perform deep troubleshooting.
• Analyze system glitches using logs and configurations.
• Collaborate with global technical teams to resolve issues.
• Document solutions with clear guides and logs for the team.
• Guide customers through advanced system updates and settings.
• Maintain service standards with fast, accurate responses.

Skills

French language

Technical English

Problem solving

Tech literacy

Clear communication

Local paperwork

Job description

Savior Artigos Texteis Lda in Porto is seeking a French-speaking Technical Support Specialist to join an advanced support team. The role emphasizes deep-dive troubleshooting and clear customer communication in a fast-paced environment.

Candidates must be fluent in French and comfortable with technical English, with strong problem-solving skills. Local Porto residency and Portuguese work papers are required; relocation support is not available.