French-Speaking Tech Support Specialist — Complex Issues

Savior Artigos Texteis Lda; Porto; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Porto is seeking a French-speaking Technical Support Specialist to join an advanced support team. The role emphasizes deep-dive troubleshooting and clear customer communication in a fast-paced environment.

Candidates must be fluent in French and comfortable with technical English, with strong problem-solving skills. Local Porto residency and Portuguese work papers are required; relocation support is not available.

Qualificações

• Fluent French, both spoken and written for clear customer explanations.
• Comfort reading and writing in English for technical terms and manuals.
• Analytical, structured thinking to break down complex issues.
• Strong familiarity with computers, networks, and web tools.
• Ability to explain technical solutions in simple terms.
• You must live near Porto with local working papers (NIF/NISS).

Responsabilidades

• Investigate tricky cases and perform deep troubleshooting.
• Analyze system glitches using logs and configurations.
• Collaborate with global technical teams to resolve issues.
• Document solutions with clear guides and logs for the team.
• Guide customers through advanced system updates and settings.
• Maintain service standards with fast, accurate responses.

Conhecimentos

French language

Technical English

Problem solving

Tech literacy

Clear communication

Local paperwork

Descrição da oferta de emprego

Savior Artigos Texteis Lda in Porto is seeking a French-speaking Technical Support Specialist to join an advanced support team. The role emphasizes deep-dive troubleshooting and clear customer communication in a fast-paced environment.

Candidates must be fluent in French and comfortable with technical English, with strong problem-solving skills. Local Porto residency and Portuguese work papers are required; relocation support is not available.