French-Speaking Technical Support Specialist — Porto

Cbtalents; Porto; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cbtalents is seeking a French-speaking Technical Support Specialist in Porto to join an advanced support team. You will tackle intricate technical issues, explain steps clearly, and document solutions for the wider team.

Role requires fluent French and strong English for technical materials, plus a solid comfort with computer OS and networks. Local paperwork (NIF/NISS) is required; relocation support is not provided.

Qualifications

• Fluent, high-level French to explain technical steps to customers.
• Comfort reading and writing in English for technical terms and manuals.
• Logical, structured approach to break down complex issues.
• Strong familiarity with computer OS, networks, or internet tools.
• Ability to translate complex tech solutions into plain language.
• Must reside near Porto and have local Portuguese working papers (NIF/NISS).

Responsibilities

• Investigate tricky technical cases and perform deep-dive troubleshooting.
• Analyze system glitches using logs and configurations to identify root causes.
• Collaborate with global internal teams and engineers to resolve issues.
• Document solutions with clear guides and logs for the wider team.
• Guide customers through advanced system updates and software changes.
• Maintain high standards to resolve inquiries quickly and accurately.

Skills

French required

Technical English

Problem-solving mindset

Tech comfort

Clear communicator

Portuguese paperwork ready

Job description

Cbtalents is seeking a French-speaking Technical Support Specialist in Porto to join an advanced support team. You will tackle intricate technical issues, explain steps clearly, and document solutions for the wider team.

Role requires fluent French and strong English for technical materials, plus a solid comfort with computer OS and networks. Local paperwork (NIF/NISS) is required; relocation support is not provided.