Bilingual Tech Support - French & English (Porto)

Savior Artigos Texteis Lda; Porto; Vor Ort; EUR 21.000 - 32.000; Vollzeit

Zusammenfassung

Savior Artigos Texteis Lda in Porto is seeking a bilingual Technical Support Specialist fluent in French and English to join our international team. You will diagnose and resolve complex software issues, guide customers through technical steps, and contribute to knowledge documentation.

The role requires strong problem-solving, clear communication, and solid IT fundamentals. You will work with global colleagues and need to be able to explain technical concepts in simple terms while meeting high

Qualifikationen

• Fluent French, both spoken and written, to explain technical steps.
• Proficient English reading/writing for tech manuals and notes.
• Strong problem-solving and structured thinking.
• Good computer fundamentals and network basics.
• Ability to explain complex tech in plain terms.
• Resident near Porto with local working papers (NIF/NISS).

Aufgaben

• Investigate and troubleshoot complex technical issues in depth.
• Analyze user settings, configurations, and logs to identify causes.
• Collaborate with internal teams and system engineers to resolve problems.
• Document solutions and maintain clear logs for future reference.
• Guide customers through system updates and software adjustments.
• Maintain high service standards by resolving inquiries quickly and accurately.

Kenntnisse

French fluency

Technical English

Problem solving

IT fundamentals

Clear communication

Local paperwork

Jobbeschreibung

Savior Artigos Texteis Lda in Porto is seeking a bilingual Technical Support Specialist fluent in French and English to join our international team. You will diagnose and resolve complex software issues, guide customers through technical steps, and contribute to knowledge documentation.

The role requires strong problem-solving, clear communication, and solid IT fundamentals. You will work with global colleagues and need to be able to explain technical concepts in simple terms while meeting high