Bilingual French & English Tech Support Specialist

CB Talents SP; Porto; Sur place; EUR 18 000 - 32 000; Plein temps

Résumé du poste

CB Talents SP in Porto is seeking French and English-speaking Technical Support Specialists to join an advanced support team.

You will investigate tricky cases, analyze system glitches, and guide customers through complex updates, while documenting solutions for the wider team.

Candidates must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation is not offered.

Qualifications

• Fluent, high-level command of French to clearly explain technical steps to customers (spoken and written).
• Technical English for reading/writing manuals and internal notes.
• Analytical, structured problem-solving mindset for breaking down issues.
• Deep familiarity with computer OS, networks, or internet tools.
• Ability to convey complex tech in plain language to non-experts.
• Must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation not offered.

Responsabilités

• Investigate tricky technical cases through deep-dive troubleshooting to identify root causes.
• Analyze user settings, configurations, and logs to find patterns in issues.
• Collaborate with global internal teams and engineers to resolve problems.
• Document solutions with clear guides and logs for the team.
• Guide customers through advanced system updates or software adjustments.
• Maintain service standards to resolve inquiries quickly and accurately.

Connaissances

French language

Technical English

Problem-solving mindset

Tech proficiency

Clear communication

Porto resident

Description du poste

CB Talents SP in Porto is seeking French and English-speaking Technical Support Specialists to join an advanced support team.

You will investigate tricky cases, analyze system glitches, and guide customers through complex updates, while documenting solutions for the wider team.

Candidates must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation is not offered.