French & English-speaking Support Specialist (B)

Cross Border Talents; Porto; On-site; EUR 18,000 - 32,000; Full time

Job summary

CB Talents SP in Porto is seeking French and English-speaking Technical Support Specialists to join an advanced support team.

You will investigate tricky cases, analyze system glitches, and guide customers through complex updates, while documenting solutions for the wider team.

Candidates must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation is not offered.

Qualifications

• Fluent, high-level command of French to clearly explain technical steps to customers (spoken and written).
• Technical English for reading/writing manuals and internal notes.
• Analytical, structured problem-solving mindset for breaking down issues.
• Deep familiarity with computer OS, networks, or internet tools.
• Ability to convey complex tech in plain language to non-experts.
• Must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation not offered.

Responsibilities

• Investigate tricky technical cases through deep-dive troubleshooting to identify root causes.
• Analyze user settings, configurations, and logs to find patterns in issues.
• Collaborate with global internal teams and engineers to resolve problems.
• Document solutions with clear guides and logs for the team.
• Guide customers through advanced system updates or software adjustments.
• Maintain service standards to resolve inquiries quickly and accurately.

Skills

French language

Technical English

Problem-solving mindset

Tech proficiency

Clear communication

Porto resident

Job description

Summary

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French and English-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What you need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).