French-speaking Technical Support Rep (B)

Savior Artigos Texteis Lda; Porto; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Porto is seeking a French-speaking Technical Support Specialist to join an advanced support team. The role emphasizes deep-dive troubleshooting and clear customer communication in a fast-paced environment.

Candidates must be fluent in French and comfortable with technical English, with strong problem-solving skills. Local Porto residency and Portuguese work papers are required; relocation support is not available.

Qualificações

• Fluent French, both spoken and written for clear customer explanations.
• Comfort reading and writing in English for technical terms and manuals.
• Analytical, structured thinking to break down complex issues.
• Strong familiarity with computers, networks, and web tools.
• Ability to explain technical solutions in simple terms.
• You must live near Porto with local working papers (NIF/NISS).

Responsabilidades

• Investigate tricky cases and perform deep troubleshooting.
• Analyze system glitches using logs and configurations.
• Collaborate with global technical teams to resolve issues.
• Document solutions with clear guides and logs for the team.
• Guide customers through advanced system updates and settings.
• Maintain service standards with fast, accurate responses.

Conhecimentos

French language

Technical English

Problem solving

Tech literacy

Clear communication

Local paperwork

Descrição da oferta de emprego

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast‑paced environment with great potential for long‑term professional development.

Responsibilities (What You Will Do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep‑dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What You Need)

• Language Power: Fluent, high‑level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem‑Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy‑to‑understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).