French & English-speaking Support Specialist (B)

Savior Artigos Texteis Lda; Porto; On-site; EUR 21,000 - 32,000; Full time

Job summary

Savior Artigos Texteis Lda in Porto is seeking a bilingual Technical Support Specialist fluent in French and English to join our international team. You will diagnose and resolve complex software issues, guide customers through technical steps, and contribute to knowledge documentation.

The role requires strong problem-solving, clear communication, and solid IT fundamentals. You will work with global colleagues and need to be able to explain technical concepts in simple terms while meeting high

Qualifications

• Fluent French, both spoken and written, to explain technical steps.
• Proficient English reading/writing for tech manuals and notes.
• Strong problem-solving and structured thinking.
• Good computer fundamentals and network basics.
• Ability to explain complex tech in plain terms.
• Resident near Porto with local working papers (NIF/NISS).

Responsibilities

• Investigate and troubleshoot complex technical issues in depth.
• Analyze user settings, configurations, and logs to identify causes.
• Collaborate with internal teams and system engineers to resolve problems.
• Document solutions and maintain clear logs for future reference.
• Guide customers through system updates and software adjustments.
• Maintain high service standards by resolving inquiries quickly and accurately.

Skills

French fluency

Technical English

Problem solving

IT fundamentals

Clear communication

Local paperwork

Job description

Summary

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French and English-speaking Technical Support Specialists to join an advanced support team. This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What You Will Do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What You Need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).