French-speaking Technical Support Rep.

Cbtalents; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Cbtalents is seeking a French-speaking Technical Support Specialist in Porto to join an advanced support team. You will tackle intricate technical issues, explain steps clearly, and document solutions for the wider team.

Role requires fluent French and strong English for technical materials, plus a solid comfort with computer OS and networks. Local paperwork (NIF/NISS) is required; relocation support is not provided.

Qualificações

• Fluent, high-level French to explain technical steps to customers.
• Comfort reading and writing in English for technical terms and manuals.
• Logical, structured approach to break down complex issues.
• Strong familiarity with computer OS, networks, or internet tools.
• Ability to translate complex tech solutions into plain language.
• Must reside near Porto and have local Portuguese working papers (NIF/NISS).

Responsabilidades

• Investigate tricky technical cases and perform deep-dive troubleshooting.
• Analyze system glitches using logs and configurations to identify root causes.
• Collaborate with global internal teams and engineers to resolve issues.
• Document solutions with clear guides and logs for the wider team.
• Guide customers through advanced system updates and software changes.
• Maintain high standards to resolve inquiries quickly and accurately.

Conhecimentos

French required

Technical English

Problem-solving mindset

Tech comfort

Clear communicator

Portuguese paperwork ready

Descrição da oferta de emprego

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What you need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).