French-speaking Technical Support Rep (B)

CB Talents SP; Porto; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

CB Talents SP in Porto is seeking French-speaking Technical Support Specialists to join our advanced support team. This role targets individuals who thrive on solving complex technical issues and guiding customers through difficult steps.

You will work on intricate cases, analyze glitches, and document solutions to help the wider team. The position offers a fast-paced environment and opportunities for long-term professional development in an international company.

Qualificações

• Fluent, high-level French to explain technical steps clearly.
• English for reading technical manuals and notes.
• Logical, structured problem-solving approach.
• Comfort with computer operating systems and network basics.
• Strong communication to explain complex solutions plainly.
• Must live in or near Porto with local work papers; relocation not offered.

Responsabilidades

• Investigation of tricky technical issues through deep-dive troubleshooting to identify causes.
• Analyze glitches by reviewing user settings, configs, and logs to find root causes.
• Collaborate with internal teams to resolve issues and improve performance.
• Document solutions with clear guides and logs for the wider team.
• Guide customers through advanced system updates and software adjustments.
• Maintain service standards by resolving inquiries quickly and accurately.

Conhecimentos

French fluency

Technical English

Troubleshooting

Problem-solving mindset

Clear communicator

Descrição da oferta de emprego

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What you need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. Please note: Relocation support is not available.