French-Speaking FinTech Tech Support (Porto, Hybrid)

Pkrecruiting; Porto; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance from day one

Accommodation during training in Porto

Paid training and onboarding

Descrizione del lavoro

CloserHire is onboarding a Technical Support Representative to join a FinTech platform team in Porto, Portugal. You will provide technical support in French for customers and English for developers, and troubleshoot issues using MySQL.

The role includes a two-week training in Porto with accommodation provided and an on-site 40-hour work week. You'll collaborate across teams, communicate clearly with customers and developers, and rotate shifts from 07:00 to 19:00.

Competenze

• Native / fluent in French (verbal and written).
• Fluent in English (minimum B2).
• Strong understanding of MySQL.
• Knowledge of Postman is an advantage.
• Available to work in shift rotation – Monday to Friday, 07:00–19:00.
• High school degree or equivalent (or higher).
• No prior work experience required, but solid MySQL knowledge is essential.
• Knack for technology and providing outstanding customer support.
• Attendance to 2 weeks of office-based training in Porto with accommodation provided.

Mansioni

• Provide technical support in French for customers and English for developers via chat and voice channels.
• Troubleshoot and resolve product-related issues using MySQL.
• Collaborate with team members and escalate complex issues to development when necessary.
• Ensure timely and professional responses to customer inquiries to maintain high customer satisfaction.
• Act as a bridge between customers and developers, communicating technical details clearly.

Conoscenze

Fluent in French

English (B2+)

MySQL knowledge

Customer support

Communication

Formazione

High school diploma or higher

Strumenti

Postman

Descrizione del lavoro

CloserHire is onboarding a Technical Support Representative to join a FinTech platform team in Porto, Portugal. You will provide technical support in French for customers and English for developers, and troubleshoot issues using MySQL.

The role includes a two-week training in Porto with accommodation provided and an on-site 40-hour work week. You'll collaborate across teams, communicate clearly with customers and developers, and rotate shifts from 07:00 to 19:00.