French-Speaking Tech Support in Porto — Training Provided

CB Talents; Porto; On-site; EUR 19,000 - 27,000; Full time

Job summary

CB Talents in Porto is hiring a French-speaking customer support specialist to assist users with accounts and services. You’ll handle calls, emails, or chats, guiding customers through solutions using an easy company guide. A comprehensive, fully paid training program starts from day one to equip you with all tools.

Native or near-native French is required, with optional German or strong tech interest. Basic English is sufficient to read system prompts; relocation is not offered, and you must

Qualifications

• Fluent spoken and written French required.
• German language skills are a plus or strong interest in everyday tech.

Responsibilities

• Be the First Contact: Answer incoming calls, emails, or chat messages from French-speaking customers who need help with their accounts or services.
• Solve Everyday Technical Issues: Listen to the customer's problem, identify the issue, and guide them through the solution using the company guide.
• Keep Accurate Notes: Type brief, clear summaries into the system to track the issue and resolution.
• Run Basic Checks: Help customers test connections, reset passwords, or adjust settings as needed.
• Spot Common Glitches: Report recurring issues to team leads for quick investigation.
• Deliver Great Care: Ensure customers feel heard, respected, and fully supported.

Skills

French fluency

German language

Tech interest

English basics

Active listening

Willingness to learn

Job description

CB Talents in Porto is hiring a French-speaking customer support specialist to assist users with accounts and services. You’ll handle calls, emails, or chats, guiding customers through solutions using an easy company guide. A comprehensive, fully paid training program starts from day one to equip you with all tools.

Native or near-native French is required, with optional German or strong tech interest. Basic English is sufficient to read system prompts; relocation is not offered, and you must