French-Speaking Tech Support Pro — Porto (Fully Paid Training)

Cross Border Talents; Porto; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Fully paid training

Job summary

Cross Border Talents in Porto is seeking a fluent French speaker to join a growing technical care team. You will answer calls, emails, and chats from French-speaking customers, help with accounts or services, and learn all tools during a comprehensive paid training from day one.

No prior engineering degree required; strong communication, patience, and willingness to learn are valued. You must live in or near Porto with local working papers.

Qualifications

• Excellent spoken and written French to converse naturally with customers.
• You may also speak German or have a strong personal interest in everyday tech.
• Basic ability to read technical English in menus, alerts, or system instructions.
• Great listening and patient communication skills to assist non-tech users.
• Positive attitude and eagerness to participate in fully paid training sessions.
• Must live in or near Porto with local Portuguese working papers (NIF/NISS); relocation is not provided.

Responsibilities

• Be the First Contact: answer calls, emails, or chats from French-speaking customers needing help with accounts or services.
• Resolve common technical issues by guiding customers through steps using an easy company guide.
• Keep accurate notes by typing brief summaries into the system.
• Run basic checks: test connections, reset passwords, or adjust settings as needed.
• Spot common glitches and report trends to team leads for quick action.
• Deliver great care so customers feel heard, respected, and supported.

Skills

French language

Customer service

Communication skills

Tech interest

Job description

Cross Border Talents in Porto is seeking a fluent French speaker to join a growing technical care team. You will answer calls, emails, and chats from French-speaking customers, help with accounts or services, and learn all tools during a comprehensive paid training from day one.

No prior engineering degree required; strong communication, patience, and willingness to learn are valued. You must live in or near Porto with local working papers.