Bilingual Tech Support Specialist (French/English)

CB Talents; Porto; On-site; EUR 24,000 - 42,000; Full time

Job summary

CB Talents in Porto seeks French-speaking Technical Support Specialists to join an advanced support team. You will investigate tricky cases, analyze glitches, and collaborate with global teams to resolve issues while documenting solutions.

The role requires high-level French and technical English, plus a logical, structured approach to complex problems. You must reside in or near Porto with local Portuguese working papers ready; relocation is not supported.

Qualifications

• Fluent in French (spoken and written) for clear customer guidance.
• Proficient technical English for manuals and notes.
• Logical, structured approach to debugging complex issues.
• Strong comfort with computer systems, networks, and tools.
• Able to explain complex solutions in simple terms.

Responsibilities

• Investigate Tricky Cases: deep-dive troubleshooting to identify causes.
• Analyze System Glitches: review settings, configurations and logs for patterns.
• Collaborate Globally: work with internal tech teams and system engineers.
• Document Solutions: create guides and logs for the wider team.
• Guide System Updates: walk customers through updates safely and confidently.
• Maintain Service Standards: resolve inquiries quickly and accurately.

Skills

French language

Technical English

Problem solving

Tech familiarity

Clear communication

Job description

CB Talents in Porto seeks French-speaking Technical Support Specialists to join an advanced support team. You will investigate tricky cases, analyze glitches, and collaborate with global teams to resolve issues while documenting solutions.

The role requires high-level French and technical English, plus a logical, structured approach to complex problems. You must reside in or near Porto with local Portuguese working papers ready; relocation is not supported.