French-Speaking Tech Support Specialist (Deep-Dive)

CB Talents SP

Porto

On-site

EUR 28,000 - 42,000

Full time

14 days+

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Job summary

CB Talents SP in Porto is seeking French-speaking Technical Support Specialists to join our advanced support team. This role targets individuals who thrive on solving complex technical issues and guiding customers through difficult steps.

You will work on intricate cases, analyze glitches, and document solutions to help the wider team. The position offers a fast-paced environment and opportunities for long-term professional development in an international company.

Qualifications

Fluent, high-level French to explain technical steps clearly.
English for reading technical manuals and notes.
Logical, structured problem-solving approach.
Comfort with computer operating systems and network basics.
Strong communication to explain complex solutions plainly.
Must live in or near Porto with local work papers; relocation not offered.

Responsibilities

Investigation of tricky technical issues through deep-dive troubleshooting to identify causes.
Analyze glitches by reviewing user settings, configs, and logs to find root causes.
Collaborate with internal teams to resolve issues and improve performance.
Document solutions with clear guides and logs for the wider team.
Guide customers through advanced system updates and software adjustments.
Maintain service standards by resolving inquiries quickly and accurately.