Porto-Based French Customer Support Specialist

Cross Border Talents; Porto; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Paid training

Continuous support

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative based in Porto to join our international team. You will handle inquiries via phone, email, or chat, delivering high-quality support to customers.

This on-site role requires native or fluent French, good English, and a customer-focused mindset. Training is provided, and you will work in a dynamic, international environment with ongoing support.

Qualifications

• Native or fluent French speaker.
• Good command of English (B1+ or higher).
• Strong communication and problem-solving skills.
• Must already be residing in Porto.

Responsibilities

• Handle customer inquiries in French (and occasionally in English)
• Provide accurate information about products and services
• Resolve customer issues efficiently and professionally
• Maintain a friendly, empathetic, and professional attitude
• Collaborate with internal teams to enhance customer satisfaction

Skills

French fluency

English proficiency

Communication skills

Problem-solving

Customer service experience

Job description

Cross Border Talents is seeking a French-speaking Customer Service Representative based in Porto to join our international team. You will handle inquiries via phone, email, or chat, delivering high-quality support to customers.

This on-site role requires native or fluent French, good English, and a customer-focused mindset. Training is provided, and you will work in a dynamic, international environment with ongoing support.