French-Speaking Payment Solutions Specialist

Deborah Castro; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Private health insurance and wellbeing

Meal allowance

Comprehensive initial training

Continuous coaching and mentoring

Relocation assistance for EU

Job summary

Deborah Castro is hiring a French-speaking Payment Solutions Specialist in Lisbon to support business clients via phone, email and chat. You will guide clients through payment processes, assist with identity verification and maintain secure account information in a fast-paced fintech environment.

The role emphasizes delivering clear, accurate interactions, complying with regulatory guidelines, and collaborating with an international team.

Qualifications

• Native or fluent French, both written and spoken.
• Strong command of English.
• Previous experience in a client-facing or service-oriented position is a plus.
• Excellent communication and active-listening skills.
• Strong attention to detail when handling sensitive information.
• Analytical thinking and the confidence to resolve issues independently.
• Good computer skills and the ability to learn new platforms quickly.
• Friendly, professional and proactive working style.
• Flexibility to work rotating shifts, including weekends.
• Availability to work on-site in Lisbon.

Responsibilities

• Assisting business clients across phone, email and chat
• Guiding clients through account-related questions and payment processes
• Supporting identity verification and account information confirmation
• Investigating issues and providing clear, effective solutions
• Following regulatory guidelines and internal security procedures
• Ensuring timely follow-up and successful resolution of each interaction
• Maintaining accurate records and updating internal systems
• Collaborating with an international team and sharing best practices
• Creating a professional and reassuring experience for every client

Skills

French language

English language

Communication skills

Active listening

Attention to detail

Analytical thinking

Tech-savviness

Friendly, proactive attitude

Flexibility (rotating shifts)

Job description

We’re hiring: French-Speaking Payment Solutions Specialist | Lisbon

Would you like to develop your career in the fast-moving world of digital payments while living in one of Europe’s most exciting cities?

I’m currently recruiting French-speaking professionals to join an international Payment Solutions project in Lisbon.

This opportunity places you at the intersection of client experience, financial technology and account security. You will assist business clients with important account-related matters, guide them through digital payment processes and ensure every interaction is handled with clarity, accuracy and care.

What you’ll be responsible for:

• Assisting business clients across phone, email and chat
• Guiding clients through account-related questions and payment processes
• Supporting identity verification and account information confirmation
• Investigating issues and providing clear, effective solutions
• Following regulatory guidelines and internal security procedures
• Ensuring timely follow-up and successful resolution of each interaction
• Maintaining accurate records and updating internal systems
• Collaborating with an international team and sharing best practices
• Creating a professional and reassuring experience for every client

What we’re looking for:

• Native or fluent French, both written and spoken
• Strong command of English
• Previous experience in a client-facing or service-oriented position is a plus
• Excellent communication and active-listening skills
• Strong attention to detail when handling sensitive information
• Analytical thinking and the confidence to resolve issues independently
• Good computer skills and the ability to learn new platforms quickly
• Friendly, professional and proactive working style
• Flexibility to work rotating shifts, including weekends
• Availability to work on-site in Lisbon

What makes this opportunity stand out:

• Attractive compensation and additional role-related benefits
• Private health insurance and wellbeing initiatives
• Meal allowance
• Comprehensive initial training to help you feel confident from the beginning
• Continuous coaching and mentoring from experienced colleagues
• International and multicultural working environment
• Valuable experience within the fast-growing digital payments industry
• Supportive team culture with genuine opportunities to learn and progress
• Relocation assistance for eligible candidates moving from abroad (inside European Union)

Work permission is not sponsored.

Lisbon, Portugal
On-site work model
Full-time, fixed-term opportunity
Rotating schedule, including weekends, with regular days off

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