French Speaking Customer Support Representative

Cross Border Talents; Almada; On-site; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Company housing

Flight reimbursement

Tax number assistance

Job summary

Cross Border Talents is recruiting French-speaking Customer Support Consultants to join our vibrant team in Lisbon. You will assist clients through phone, live chat and email, guiding users through digital financial services with a calm, professional touch.

You’ll diagnose issues, handle payments, and ensure privacy and compliance under GDPR, while acting as a bridge between users and technical teams to improve the product.

Qualifications

• Fluent French (C1/C2) with professional English (B2) for training and communication.
• Willing to relocate to Lisbon or currently reside there.
• Ability to learn new digital tools and multiple software platforms.
• Strong empathy and service-oriented mindset.

Responsibilities

• Provide French-speaking omnichannel support via phone, chat, and email.
• Diagnose payment issues, billing questions and security matters.
• Follow GDPR and security rules to ensure transaction safety.
• Liaise between users and technical teams, relay feedback.
• Manage multiple tasks in a fast-paced environment with a calm approach.

Skills

French language

English proficiency

Customer service

Problem solving

Communication

Job description

Possess outstanding communication skills and an eagerness to experience life in a dynamic urban setting? We are recruiting driven French-Speaking Customer Support Consultants to join our lively, collaborative team in central Lisbon.

In this position, you will redefine standard customer service. Acting as a trusted contact for a globally recognized payment processing leader, you will guide business clients and individual users through digital financial services, ensuring every transaction remains seamless, secure, and hassle-free. Your primary goal is to turn technical issues and questions into clear, positive user experiences.

Key Responsibilities

Your day-to-day duties will focus on providing top-tier service and upholding high operational standards:

• Omnichannel Client Support: Assist French-speaking users through phone calls, live chat, and email with account setup, system navigation, and payment execution.
• Problem Diagnostics: Troubleshoot payment failures, billing inquiries, and account security matters with an analytical, customer-first approach.
• Privacy & Compliance: Rigidly follow global data protection standards (including GDPR) and security rules to maintain complete transaction safety.
• Departmental Liaison: Function as the bridge between end-users and technical teams, sharing constructive feedback to aid software development.
• Multitasking & Adaptability: Balance multiple tasks efficiently in a fast-moving workplace while maintaining a warm, calm, and professional approach.

Candidate Profile & Qualifications

We value your attitude, communication strengths, and problem-solving abilities above prior industry background. Previous experience in finance or customer support centers is not required; our fully paid, in-depth training program will give you all the tools required to thrive.

Basic Requirements

• Language Abilities: Fluent command of French (C1/C2 level), along with solid professional working proficiency in English (B2 level) for corporate training and internal communication.
• Technical Aptitude: Comfort learning new digital tools and navigating multiple software platforms concurrently.
• Interpersonal Strengths: Authentic empathy, a service-oriented mindset, and the emotional resilience to remain composed under high volume.
• Location: Currently residing in Lisbon, or fully ready to relocate to the capital (either independently or through our corporate moving support).

We offer a competitive, reliable compensation structure to reward your language expertise and daily commitment:

• Base Salary: €930 gross per month, issued 14 times annually (including traditional Portuguese Christmas and summer bonus payments).
• Attendance Incentive: A monthly bonus of €65 for exceptional punctuality and dependability.
• Meal Allowance: €7.63 per working day provided tax-free via a meal card (adding roughly €150 net per month).
• Career Growth: Transparent internal promotion tracks leading to roles in Quality Assurance, Coaching, or Team Leadership.

Full Relocation Support Package

Relocating to another country is a big step, which is why our mobility team handles the details for a hassle-free transition:

• Corporate Housing: Move directly into a private room in a fully furnished, high-quality company apartment, with rent and utility costs fully covered by the employer.
• Travel Reimbursement: Complete refund for your flight to Lisbon, plus a private airport greeting and transport upon arrival.
• Administrative Guidance: Hands-on assistance from local HR staff to secure your Portuguese tax number (NIF), social security details, and national healthcare registration.

Living in Lisbon

Lisbon perfectly pairs historic charm, a vibrant social culture, and a thriving technology hub. Whether you spend your free time surfing coastal waves, exploring historic neighborhoods, or sampling world-class cuisine along the waterfront, you will find an exceptionally rewarding lifestyle.