French-Speaking Customer Support Specialist

Katsrecruitment; Lisboa; Hybrid; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal vouchers

Paid training

Relocation assistance

Job summary

Katsrecruitment in Lisbon, Portugal, seeks a French-speaking Customer Support Specialist to join our on-site team. You will assist French-speaking customers via phone, live chat, and email, handling account setups, order inquiries, and billing questions.

You will troubleshoot issues using our CRM tools, document interactions, and collaborate with other departments to resolve complex cases, delivering empathetic and timely support in a fast-paced, multicultural environment.

Qualifications

• Native or near-native French (C1/C2) with good working proficiency in English (B2).
• EU/EEA passport or valid Portuguese residence/work permit.
• Excellent verbal and written communication, empathetic listening and problem-solving mindset.
• Experience with CRM systems is a plus.

Responsibilities

• Assist French-speaking customers via inbound calls, live chat, and email.
• Identify needs, troubleshoot issues, and provide clear, effective resolutions.
• Maintain high CSAT through empathetic and timely communication.
• Document interactions and escalate complex cases to specialized teams.

Skills

French (C1/C2)

English (B2)

Tools

CRM tools

Job description

French-Speaking Customer Support Specialist – (Lisbon Office)

Are you fluent in French and looking to launch or advance your career in dynamic, multicultural Lisbon, Portugal? We are seeking enthusiastic, customer-oriented professionals to join our international service operations on-site in central Lisbon!
In this role, you will act as a primary brand ambassador for industry-leading global brands (across e-commerce, travel, fintech, or media), delivering high-quality customer assistance and resolving incoming inquiries across digital channels.

The Role

• Customer Advisory: Assist French-speaking customers via inbound phone calls, live chat, and email regarding account setups, order management, billing inquiries, or service details.
  
• Problem Resolution: Identify customer needs, troubleshoot platform or operational issues, and provide clear, effective solutions using internal CRM tools.
  
• Customer Satisfaction: Maintain high service standards by providing empathetic, professional, and swift communication to drive customer loyalty (CSAT).
  
• Cross-Department Collaboration: Document customer interactions accurately and escalates complex cases or technical issues to specialized internal teams when required.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon.
  
• Schedule: Standard rotational operational shifts (40 hours per week).
  

Relocation & Onboarding Support

• Accommodation Provided: Company-allocated room/apartment (rent and utility support included) for candidates moving to Lisbon from abroad or other regions.
  
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after the initial probation period.
  
• Administrative Assistance: Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening).
  

What We Offer

• Salary: Competitive base salary tailored to French language profiles in Portugal, plus language and performance bonuses.
  
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate training.
  
• Workplace Culture: Vibrant, international environment featuring modern lounge areas, free coffee/refreshments, regular social events, and sports clubs.
  
• Career Growth: Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management.
  

Requirements

• Language Skills: Native or Near-Native command of French (C1/C2) with good working proficiency in English (B2).
  
• Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Soft Skills: Excellent verbal and written communication skills, empathetic active listening, and a problem-solving mindset.
  
• Tech Literacy: Comfortable working with multi-screen setups, standard computer software, and CRM tools (paid training provided).
  

Ready to start your career journey in sun-drenched Lisbon?