French-Speaking Payment Solutions Support Specialist (Lisbon)

Cbtalents; Odivelas; On-site; EUR 11,340 - 13,860; Full time

Benefits offered by this job

Performance-based bonuses

Daily meal allowance

Clear career growth opportunities

Work equipment provided

Relocation assistance for international candidates

Job summary

A leading payment solutions provider is seeking a French-speaking Customer Support Specialist in Lisbon, Portugal. The role involves assisting customers with inquiries related to payment services, resolving issues, and maintaining documentation. Candidates should have fluent command of French and English, be eligible to work in Portugal, and be available for rotating shifts. The position offers a competitive salary of €900 x 14 months, performance bonuses, and opportunities for professional growth.

Qualifications

• Flawless command of written and spoken French and English.
• Eligibility to work in Portugal with valid documentation.
• Available for rotating shifts covering a 24/7 schedule.

Responsibilities

• Responding to customer inquiries regarding payment products.
• Troubleshooting issues and providing basic technical support.
• Recording customer interactions accurately in CRM system.
• Adhering to company protocols and regulations.

Skills

Fluent French (C1/C2)

Fluent English (C1)

Problem-solving

Customer-centric focus

Active listening skills

Attention to detail

Job description

French-Speaking Payment Solutions Support Specialist (Lisbon)

Job Openings French-Speaking Payment Solutions Support Specialist (Lisbon)

About the job French-Speaking Payment Solutions Support Specialist (Lisbon)

We are seeking a highly proficient French-speaking Customer Support Specialist to join our team in Lisbon, Portugal, and manage support for our payment solutions account. This position is on-site in Lisbon, with a target start date of January 8th, 2026.

Role Overview and Key Duties

This role involves being the main point of contact for our French-speaking clientele utilizing our payment services. Your primary responsibility is to ensure an outstanding customer experience by:

• Handling Inquiries: Responding to customer questions (both individual and business) via phone, email, and chat regarding the functionality, usage, and transaction issues related to our payment products.
• Troubleshooting: Identifying, analyzing, and resolving malfunctions and requests, including basic technical support, account administration, and monitoring financial operations.
• Documentation: Accurately recording all customer interactions, feedback, and resolutions in the company’s Customer Relationship Management (CRM) system.
• Compliance: Strictly adhering to company protocols and payment industry regulations, with a strong emphasis on data security.
• Skill Development: Actively participating in training sessions to maintain expertise on new features and service updates.
• Collaboration: Working closely with other departments (technical, sales) to quickly resolve complex cases.

Candidate Requirements

• Essential Language Skills: Flawless and fluent command of both written and spoken French (C1/C2 level) and English (minimum C1 level).
• Mandatory Eligibility to Work in Portugal: You must hold one of the following valid documents: EU Citizenship, a valid Residency Card (with more than one year remaining validity), or a Refugee Card.
• Shift Availability: Must be available to work rotating shifts covering a 24/7 schedule, Monday through Sunday.
• Soft Skills: Excellent problem-solving abilities, strong customer-centric focus, active listening skills, and attention to detail.
• Prior Experience (A Plus): Previous experience in a call center, customer service, or financial services/payment solutions environment is beneficial, but not mandatory. Full training will be provided.

Compensation and Benefits Package

• Salary Structure: A competitive annual gross salary of €900 x 14 months.
• Financial Perks: Performance-based bonuses and a daily meal allowance.
• Career Path: Clear opportunities for professional growth and advancement within the company.
• Equipment: All necessary work equipment will be provided by the company.
• Relocation Assistance: An attractive relocation package is offered to international candidates moving to Lisbon (specific details will be discussed privately).

Are you ready to launch your career in sunny Lisbon as a Payment Solutions Support Specialist?