French Speaking Customer Support Representative

Cross Border Talents; Setúbal; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Relocation support

Company housing

Flight reimbursement

Meal card

Career progression

Job summary

Cross Border Talents in Lisbon is seeking French-speaking Customer Support Consultants to join a dynamic, collaborative team in central Lisbon. You will guide business clients and users through the payment platform, shaping seamless experiences.

Training provided; no prior finance experience required. Competitive compensation includes monthly 930€ gross, plus a 65€ bonus for punctuality and meal-card allowances, with full relocation support and company housing.

Qualifications

• Fluent in French (C1/C2) with solid professional English (B2) for corporate training and internal communication.
• Excellent communication and problem-solving abilities.
• Empathy and a service-oriented mindset are essential.

Responsibilities

• Assist French-speaking users through phone, live chat, and email for account setup and navigation.
• Troubleshoot payment issues, billing inquiries, and account security with a customer-first approach.
• Share feedback with technical teams to aid software development and maintain high service standards.

Skills

French language

English proficiency

Communication skills

Problem solving

Empathy

Adaptability

Job description

Possess outstanding communication skills and an eagerness to experience life in a dynamic urban setting? We are recruiting driven French-Speaking Customer Support Consultants to join our lively, collaborative team in central Lisbon.

In this position, you will redefine standard customer service. Acting as a trusted contact for a globally recognized payment processing leader, you will guide business clients and individual users through digital financial services, ensuring every transaction remains seamless, secure, and hassle-free. Your primary goal is to turn technical issues and questions into clear, positive user experiences.

Key Responsibilities Your day-to-day duties will focus on providing top-tier service and upholding high operational standards:

Assist French-speaking users through phone calls, live chat, and email with account setup, system navigation, and payment execution.

Troubleshoot payment failures, billing inquiries, and account security matters with an analytical, customer-first approach.

Privacy & Compliance:

Rigidly follow global data protection standards (including GDPR) and security rules to maintain complete transaction safety.

Function as the bridge between end-users and technical teams, sharing constructive feedback to aid software development.

Balance multiple tasks efficiently in a fast-moving workplace while maintaining a warm, calm, and professional approach.

Candidate Profile & Qualifications

We value your attitude, communication strengths, and problem-solving abilities above prior industry background. Previous experience in finance or customer support centers is

not required ;
our fully paid, in-depth training program will give you all the tools required to thrive.

Basic Requirements

Language Abilities:

Fluent

command of French (C1/C2 level), along with solid professional working proficiency in English (B2 level) for corporate training and internal communication.

Technical Aptitude:

Comfort learning new digital tools and navigating multiple software platforms concurrently.

Interpersonal Strengths:

Authentic empathy, a service-oriented mindset, and the emotional resilience to remain composed under high volume.

Location:

Currently residing in Lisbon, or fully ready to relocate to the capital (either independently or through our corporate moving support).

We offer a competitive, reliable compensation structure to reward your language expertise and daily commitment:

€930 gross per month, issued 14 times annually (including traditional Portuguese Christmas and summer bonus payments).

A monthly bonus of €65 for exceptional punctuality and dependability.

€7.63 per working day provided tax-free via a meal card (adding roughly €150 net per month).

Transparent internal promotion tracks leading to roles in Quality Assurance, Coaching, or Team Leadership.

Full Relocation Support Package Relocating to another country is a big step, which is why our mobility team handles the details for a hassle-free transition:

Corporate Housing:

Move directly into a private room in a fully furnished, high-quality company apartment, with rent and utility costs fully covered by the employer.

Travel Reimbursement:

Complete refund for your flight to Lisbon, plus a private airport greeting and transport upon arrival.

Administrative Guidance:

Hands-on assistance from local HR staff to secure your Portuguese tax number (NIF), social security details, and national healthcare registration.

Living in Lisbon Lisbon perfectly pairs historic charm, a vibrant social culture, and a thriving technology hub. Whether you spend your free time surfing coastal waves, exploring historic neighborhoods, or sampling world-class cuisine along the waterfront, you will find an exceptionally rewarding lifestyle.