Bilingual French Payments Solutions Specialist

Deborah Castro; Viseu; Sur place; EUR 20 000 - 27 000; Plein temps

Résumé du poste

Deborah Castro in Lisbon is seeking a French-speaking Payment Solutions Specialist to support business clients through phone, email and chat, guiding them through digital payment processes with clarity and care. You'll assist with account verification, payment steps, and security procedures while adhering to regulatory guidelines, updating records and collaborating with an international team.

The role offers on-site work in Lisbon, full-time hours, rotating shifts including weekends, competitive

Qualifications

• Native or fluent French, both written and spoken.
• Strong command of English.
• Experience in a client-facing or service-oriented position is a plus.
• Excellent communication and active-listening skills.
• Strong attention to detail when handling sensitive information.
• Analytical thinking and the confidence to resolve issues independently.

Responsabilités

• Assisting business clients across phone, email and chat.
• Guiding clients through account-related questions and payment processes.
• Supporting identity verification and account information confirmation.
• Investigating issues and providing clear, effective solutions.
• Following regulatory guidelines and internal security procedures.
• Maintaining accurate records and updating internal systems.
• Collaborating with an international team and sharing best practices.

Connaissances

French fluency

English proficiency

Communication skills

Attention to detail

Analytical thinking

Independent problem solving

Description du poste

We're hiring: French-Speaking Payment Solutions Specialist | Lisbon Would you like to develop your career in the fast-moving world of digital payments while living in one of Europe's most exciting cities? I'm currently recruiting French-speaking professionals to join an international Payment Solutions project in Lisbon. This opportunity places you at the intersection of client experience, financial technology and account security. You will assist business clients with important account-related matters, guide them through digital payment processes and ensure every interaction is handled with clarity, accuracy and care. What you'll be responsible for:

Assisting business clients across phone, email and chat Guiding clients through account-related questions and payment processes Supporting identity verification and account information confirmation Investigating issues and providing clear, effective solutions Following regulatory guidelines and internal security procedures Ensuring timely follow-up and successful resolution of each interaction Maintaining accurate records and updating internal systems Collaborating with an international team and sharing best practices Creating a professional and reassuring experience for every client What we're looking for:

Native or fluent French, both written and spoken Strong command of English Previous experience in a client-facing or service-oriented position is a plus Excellent communication and active-listening skills Strong attention to detail when handling sensitive information Analytical thinking and the confidence to resolve issues independently Good computer skills and the ability to learn new platforms quickly Friendly, professional and proactive working style Flexibility to work rotating shifts, including weekends Availability to work on-site in Lisbon What makes this opportunity stand out:

Attractive compensation and additional role-related benefits Private health insurance and wellbeing initiatives Meal allowance Comprehensive initial training to help you feel confident from the beginning Continuous coaching and mentoring from experienced colleagues International and multicultural working environment Valuable experience within the fast-growing digital payments industry Supportive team culture with genuine opportunities to learn and progress Relocation assistance for eligible candidates moving from abroad (inside European Union) Work permission is not sponsored. Lisbon, Portugal On-site work model Full-time, fixed-term opportunity Rotating schedule, including weekends, with regular days off #Hiring #FrenchSpeaking #PaymentSolutions #FintechCareers #ClientExperience #LisbonJobs #JobsInPortugal #InternationalCareers