French-Speaking IT Customer Support Specialist

HN Services Portugal; Porto; Presencial; EUR 32 000 - 42 000; Tempo integral

Resumo da oferta

HN Services Portugal is seeking a proactive IT support specialist to join our international finance team. You will assist clients and partners with IT tools and services, delivering high-quality support by phone and email, and ensuring confidentiality.

You will thrive in an Agile environment, bring strong analytical skills, and demonstrate a customer-focused mindset. Fluency in French (C1) and English (B2) is required, along with autonomy and teamwork to share best practices and improve

Qualificações

• Experience in technical support or IT customer service.
• Good knowledge of data-related business domains.
• Experience in an Agile environment; banking or insurance experience is a plus.
• Fluent French (C1 minimum) and B2 English.
• Strong analytical skills, attention to detail, a customer-focused mindset.
• Proactive, autonomous team player.

Responsabilidades

• Respond to requests by phone and email, following established procedures and confidentiality requirements
• Deliver high-quality service and help ensure customer satisfaction
• Report incidents, anomalies and customer dissatisfaction
• Share best practices and contribute to improving procedures

Conhecimentos

Tech support experience

Agile experience

Data domain knowledge

French language (C1)

English language (B2)

Analytical skills

Customer-focused mindset

Autonomous team player

Descrição da oferta de emprego

HN Services Portugal is seeking a proactive IT support specialist to join our international finance team. You will assist clients and partners with IT tools and services, delivering high-quality support by phone and email, and ensuring confidentiality.

You will thrive in an Agile environment, bring strong analytical skills, and demonstrate a customer-focused mindset. Fluency in French (C1) and English (B2) is required, along with autonomy and teamwork to share best practices and improve