Bilingual IT Support Specialist (French) - Hybrid

Elevate Closerhire

Lisboa

Híbrido

EUR 24 000 - 32 000

Tempo integral

Há 2 dias

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Resumo da oferta

CloserHire partners with a leading international technology services provider to recruit Technical Support Specialists for a multilingual IT support project based in Lisbon, Portugal. You will join an international technical team providing first-line support, diagnosing network and infrastructure issues, and ensuring high service quality across multiple technologies.

We welcome candidates with an entry-level technical background and strong communication skills who want to build a career in IT

Qualificações

Native or fluent level of French and English at C1 level.
CCNA or CompTIA+ certification (or equivalent).
Basic understanding of TCP/IP networking and IT infrastructure.
Strong analytical and troubleshooting skills.
Excellent communication and customer service abilities.

Responsabilidades

Provide first-line technical support to business customers via phone, email, and ticketing systems.
Diagnose and troubleshoot hardware, software, network, and connectivity issues.
Log, manage, and prioritize incidents while ensuring service levels are met.
Escalate complex issues to specialized teams when required.
Perform remote troubleshooting and assist users through screen sharing and remote access tools.
Monitor, update, and follow up on support cases until resolution.
Document incidents accurately and maintain customer records within internal systems.
Collaborate with technical teams and stakeholders to deliver effective solutions.
Deliver a professional customer experience while maintaining high technical standards.