Technical Support Advisor (French Speaker)

Inetum2; Porto; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

Inetum2 seeks a Technical Support Advisor with a strong Data background to join an international and dynamic environment. You will act as a bridge between business and technical teams, ensuring high-quality support, efficient request management, and ongoing service improvement.

In this role, you will translate business needs into technical requirements, work within Agile teams, and enhance data-related processes while maintaining a strong customer service focus and effective communication with

Qualificações

• Minimum 3 years of experience in Technical Support, Application Support, Service Desk, or similar role.
• Strong understanding of Data-related processes and business environments.
• Experience working in Agile environments.

Responsabilidades

• Manage and process requests from internal and external stakeholders through various channels (phone, email, ticketing systems).
• Ensure high-quality customer support while maintaining service standards and data confidentiality.
• Build and maintain relationships with users and stakeholders, addressing dissatisfaction proactively.
• Monitor, report, and follow up on incidents, anomalies, and operational issues.
• Contribute to service excellence through continuous process improvement initiatives.
• Share knowledge and best practices across teams.
• Support the maintenance and enhancement of procedures and documentation.
• Collaborate with business and technical teams to resolve issues and deliver service.

Conhecimentos

Customer support

Incident management

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Teamwork

Data analysis

Autonomous

Service improvement

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Ticketing systems

CRM software

Data visualization tools

Descrição da oferta de emprego

We are looking for a Technical Support Advisor with a strong Data background to join an international and dynamic environment. The ideal candidate will act as a key point of contact between business and technical teams, ensuring high-quality support, efficient request management, and continuous service improvement.

This role requires strong analytical skills, customer focus, and the ability to understand business needs and translate them into technical requirements. Experience working in data-driven environments and agile teams is highly valued.

Key Responsibilities

• Manage and process requests received from internal and external stakeholders through various communication channels (phone, email, ticketing systems, etc.).
• Ensure high-quality customer support while maintaining service standards, operational controls, and data confidentiality.
• Build and maintain positive relationships with users and stakeholders, proactively identifying and addressing areas of dissatisfaction.
• Monitor, report, and follow up on incidents, anomalies, and operational issues.
• Contribute to service excellence through continuous process improvement initiatives.
• Share knowledge, best practices, and lessons learned across teams.
• Support the maintenance and enhancement of operational procedures and documentation.
• Collaborate closely with business and technical teams to ensure efficient problem resolution and service delivery.

Minimum 3 years of experience in a Technical Support, Application Support, Service Desk, or similar role.

Strong understanding of Data-related processes and business environments .

Experience working in Agile environments .

Ability to analyze business needs and translate them into technical requirements.

Strong analytical, problem-solving, and organizational skills.

Proactive, autonomous, and solution-oriented mindset.

Excellent interpersonal and teamwork skills.

Strong customer service focus and communication abilities.

Experience in Banking, Financial Services, or Insurance environments is a plus.

Core Competencies

• Customer support and incident management.
• Issue investigation and resolution.
• Stakeholder management.
• Process improvement mindset.
• Decision-making and problem-solving abilities.
• Adaptability and resilience.
• Strong command of digital and collaboration tools.

Languages

• French: Fluent (C1 minimum)
• English: Upper-Intermediate (B2 minimum)

Availability to travel within Portugal when required.

Availability for occasional international travel.

Experience in multicultural and international environments is considered a plus.