French-Speaking Gaming Support Specialist — Relocation Included

Mercier Consultancy Group; Portugal; On-site; EUR 10,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role demands native or fluent French and strong English, with relocation support provided and a focus on premium gaming client support.

The position offers a competitive monthly salary, fully paid training, health insurance, and a relocation package including flight, transfer, and hotel.

Qualifications

• Native or fluent French (spoken and written).
• Must hold a valid EU passport.

Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
• Ensure high-quality support for the French-speaking community within Gaming & Esports.
• Investigate and resolve payment discrepancies and transaction issues with precision.
• Monitor account security and ensure all processes align with gaming industry compliance standards.
• Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users.
• Contribute to the continuous improvement of the back-office support workflow through proactive feedback.
• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance.

Job description

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role demands native or fluent French and strong English, with relocation support provided and a focus on premium gaming client support.

The position offers a competitive monthly salary, fully paid training, health insurance, and a relocation package including flight, transfer, and hotel.