French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 10,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role demands native or fluent French and strong English, with relocation support provided and a focus on premium gaming client support.

The position offers a competitive monthly salary, fully paid training, health insurance, and a relocation package including flight, transfer, and hotel.

Qualifications

• Native or fluent French (spoken and written).
• Must hold a valid EU passport.

Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
• Ensure high-quality support for the French-speaking community within Gaming & Esports.
• Investigate and resolve payment discrepancies and transaction issues with precision.
• Monitor account security and ensure all processes align with gaming industry compliance standards.
• Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users.
• Contribute to the continuous improvement of the back-office support workflow through proactive feedback.
• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance.

Job description

French Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia.

Job Overview

We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.

Key Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.


• Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem.


• Investigate and resolve payment discrepancies and transaction issues with precision.


• Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards.


• Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users.


• Contribute to the continuous improvement of the back-office support workflow through proactive feedback.


• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance.


• Native or fluent French (spoken and written).


• Valid EU passport (mandatory).


• Strong proficiency in English to communicate within our multicultural office environment.


• A genuine passion for the Gaming & Esports industry and digital platforms.


• Excellent analytical skills and attention to detail, essential for back-office operations.


• Commitment to relocating to Sofia for this rewarding position in Bulgaria.

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• Career development opportunities within the booming sector of jobs in Bulgaria


• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking quality international careers. By accepting this French Speaking Back Office Gaming Support Specialist position in Bulgaria, you will experience a perfect blend of historic European charm and a modern, fast-paced tech lifestyle. Bulgaria is famous for its stunning mountain landscapes, vibrant nightlife, and a welcoming culture that makes settling in remarkably easy.

Beyond the professional growth, Bulgaria offers an exceptionally high quality of life with a very low cost of living. Whether you are enjoying the local cuisine in the heart of Sofia or exploring the natural beauty of the surrounding peaks, relocating to Bulgaria is a life-changing decision. Join the growing community of expats who have found their success in one of Europe’s most exciting locations for jobs in Bulgaria.