Arabic Speaking Back Office Gaming Support - Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking an Arabic Speaking Back Office Gaming Support Specialist to provide critical back-office oversight for Gaming & Esports platforms, focusing on Arabic-speaking players and their experience.

You will resolve complex inquiries, monitor compliance, collaborate with internal teams, and document all cases in our gaming database. Relocation to Sofia is required; we offer fully paid relocation, training, health insurance, and a performance bonus.

Qualifications

• Native or fluent Arabic (spoken and written) is mandatory.
• Excellent command of English for internal team communications.
• Previous experience in customer support or administrative roles is advantageous.

Responsibilities

• Manage and resolve complex back-office inquiries for Gaming & Esports platforms.
• Monitor player accounts to ensure compliance with safety standards and fair play regulations.
• Provide professional Arabic-language communication to support player account management.
• Collaborate with internal teams to address technical issues affecting the gaming experience.
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market.
• Maintain thorough documentation of all support cases in the internal database.
• Stay updated on global Gaming & Esports trends.

Skills

Arabic

Customer support

Back office

Attention to detail

Job description

Mercier Consultancy Group in Bulgaria is seeking an Arabic Speaking Back Office Gaming Support Specialist to provide critical back-office oversight for Gaming & Esports platforms, focusing on Arabic-speaking players and their experience.

You will resolve complex inquiries, monitor compliance, collaborate with internal teams, and document all cases in our gaming database. Relocation to Sofia is required; we offer fully paid relocation, training, health insurance, and a performance bonus.