French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 13,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join the Gaming & Esports team in Sofia, Bulgaria. You will act as the frontline contact for French-speaking players across email, chat, and tickets, helping resolve account, gameplay, and payment issues while upholding brand voice.

This role offers fully paid training, health insurance, relocation assistance, and a monthly performance bonus.

Qualifications

• Native or fluent French (spoken and written).
• EU passport required.
• Excellent communication skills and empathetic approach.
• Willingness to work on-site in Sofia, Bulgaria.

Responsibilities

• Act as the primary point of contact for French-speaking players via email, chat, and tickets.
• Troubleshoot account management, gameplay performance, and payment issues within the Gaming & Esports platform.
• Escalate complex bugs to internal teams and report community trends observed in the French-speaking gaming market.
• Assist players with game mechanics, events, and platform updates to ensure an optimal user experience.
• Maintain knowledge of industry trends and company policies to offer accurate guidance to players.

Skills

Fluent French

Customer Service

Gaming Enthusiast

Excellent Communication

Job description

French Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and the world’s most innovative global corporations. We specialize in executive search and BPO placement, delivering bespoke recruitment solutions that empower professionals to secure their next career move in vibrant international hubs.

Job Overview

We are currently looking for a passionate gaming enthusiast to fill our French Speaking Player Support Specialist position in Bulgaria. This is an exciting opportunity to join a fast-paced environment and provide world-class assistance to a global community, making it one of the most sought-after French-speaking jobs in the Gaming & Esports industry.

Key Responsibilities

• Act as the primary point of contact for French-speaking players, providing high-quality support via email, chat, and tickets.

• Troubleshoot technical issues related to account management, gameplay performance, and payment services within the Gaming & Esports platform.

• Contribute to the positive reputation of our partner brands by maintaining a helpful, professional, and brand-aligned tone in all interactions.

• Collaborate with internal teams to **escalate** complex technical bugs and report on community trends observed in the French-speaking gaming market.

• Assist players with game mechanics, event participation, and platform updates to ensure an optimal user experience.

• Maintain comprehensive knowledge of current industry trends and company policies to offer accurate and timely guidance to our players.

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory).

• Strong passion for the Gaming & Esports industry and familiarity with major gaming platforms.

• Excellent communication skills, with a patient and empathetic approach to player support.

• Ability to thrive in a multicultural, on-site environment in Sofia, Bulgaria.

• Previous experience in customer service or community management is considered an advantage for this French Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Choosing to take on one of the many available jobs in Bulgaria offers a unique blend of historical charm and modern urban living. Sofia, the capital, is a dynamic city nestled at the foot of Vitosha Mountain, offering a perfect balance of outdoor adventure, a vibrant nightlife, and a rapidly expanding international community.

Moving to Bulgaria provides an exceptional quality of life with a low cost of living, allowing you to enjoy the best of European culture. With our comprehensive support, settling into your new life in Bulgaria is seamless and rewarding, making this the perfect time to advance your career with one of the most exciting French-speaking jobs in the region.