French-Speaking Gaming Player Support Specialist

Recruitment By Ierotheos; Portugal; On-site; EUR 13,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join the Gaming & Esports team in Sofia, Bulgaria. You will act as the frontline contact for French-speaking players across email, chat, and tickets, helping resolve account, gameplay, and payment issues while upholding brand voice.

This role offers fully paid training, health insurance, relocation assistance, and a monthly performance bonus.

Qualifications

• Native or fluent French (spoken and written).
• EU passport required.
• Excellent communication skills and empathetic approach.
• Willingness to work on-site in Sofia, Bulgaria.

Responsibilities

• Act as the primary point of contact for French-speaking players via email, chat, and tickets.
• Troubleshoot account management, gameplay performance, and payment issues within the Gaming & Esports platform.
• Escalate complex bugs to internal teams and report community trends observed in the French-speaking gaming market.
• Assist players with game mechanics, events, and platform updates to ensure an optimal user experience.
• Maintain knowledge of industry trends and company policies to offer accurate guidance to players.

Skills

Fluent French

Customer Service

Gaming Enthusiast

Excellent Communication

Job description

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join the Gaming & Esports team in Sofia, Bulgaria. You will act as the frontline contact for French-speaking players across email, chat, and tickets, helping resolve account, gameplay, and payment issues while upholding brand voice.

This role offers fully paid training, health insurance, relocation assistance, and a monthly performance bonus.